Pre-go-live Setup
Connectivity mapping, role-based access review, alarm policy alignment, and interface validation reduce last-minute disruption for nursing and IT teams.
Services & Support
Service work that runs alongside the case.
Edwards Lifesciences engineers support high-acuity monitoring programs before go-live, during clinical ramp, and after every software, interface, or service event. The model is built for cardiac units where a small interruption can become a scheduling, staffing, and safety concern.
Hospitals receive practical documentation for biomedical engineering, value analysis, and clinical leadership: installation checks, cybersecurity notes, spare-parts pathways, training credits, escalation contacts, and post-market notices. That evidence makes the program easier to review, renew, and defend at budget time.
Cardiac center monitoring standardization
A regional cardiac center needed consistent measurement practice across OR, ICU, and step-down beds. The support plan combined staff training, device utilization review, and preventive maintenance cadence, reducing avoidable support tickets while keeping escalation rules clear for charge nurses and biomedical engineers.
Remote care observation routing
A hospital-at-home program required practical integration notes before expanding remote observation review. Edwards Lifesciences support mapped FHIR observation flow, access control, and privacy handling so clinical leaders could approve the workflow without adding hidden IT burden.
Lifecycle support for capital renewal
For a multi-site renewal, service records were organized into uptime history, parts readiness, training completion, and open issue closure. The packet gave procurement, clinical engineering, and finance a shared view of total cost of ownership before the next budget cycle.
Set up support before the first monitored patient is admitted.
Request a service planning call for training scope, field response, cybersecurity documentation, and capital committee evidence. The support team can align clinical, biomedical, IT, and procurement stakeholders before implementation begins.